On that same day...
Ah lovely, one of these assholes. An grumpy guy with a cane wants the "handicapped bathroom" key. The handicapped bathroom is accessible by the elevator upstairs, both my colleague and I tell him. The downstairs one is not a handicapped bathroom, the door is too heavy and it's not big enough. "For wheelchairs maybe, but I have a cane!" I try one more time but then agree to give him the key, telling him that it's the children's bathroom. "It doesn't say that." I tell him it's for families (and in actual fact the sign does very clearly say For Children and Families Only, I checked afterwards). "That doesn't mean you have to have children." So, in typical asshole style, he's gotten his way but is still complaining. I tell him to come around to my side of the desk to give me ID for the key. He comes around but doesn't get out any ID. I repeat myself. He grumbles that I've got to be kidding, he's a library patron, he has a cane. Yeah, and you're an asshole, so stop complaining about the policy, you're getting your way. I tell him we ask for ID from every adult who uses the bathroom key. And as he lumbers off, grumbling, I imagine giving him a mighty fine walloping with his cane. Because it's been that kind of week.